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Kansas City Mayor Quinton Lucas was turned away from the polls during the Missouri primary Tuesday after being told that he “wasn’t in the system,” according to The Kansas City Star

“I made a video this morning about the importance of voting and then got turned away because I wasn’t in the system even though I’ve voted there for 11 years, including for myself four times!” Lucas said. 

Missouri Democrats headed to the polls Tuesday to choose a nominee for president. More than twenty names were listed on the ballots but former Vice President Joe Biden and Vermont Sen. Bernie Sanders were expected to be the chief contenders. 

When Lucas tried to vote, a poll worker searched his name using a utility bill he brought, but it came up empty as if Lucas wasn’t registered. He then showed his Kansas City Board of Police Commissioners’ ID, but was again told that he wasn’t in the system. 

“If the mayor can get turned away, that would mean anybody it’s something we all need to try to address,” he said.

Lucas planned to return to his polling location later Tuesday to try again, but said the experience was frustrating. 

“A lot of people won’t come back either because they have to go to work or because it has the opportunity to be a slightly embarrassing experience,” he said. 

The Democratic director of the Kansas City Board of Elections, Lauri Ealom, said the poll worker entered Lucas’ first and last names in the wrong order and said no one else had been turned away from his polling place. 

Lucas received a phone call about 45 minutes after he left his polling location informing him of the mix-up and he later said this instance should serve as a wake-up call when it comes to elections. 

“A lot of us in this region are used to folks talking about voting irregularities; talking about those sort of issues,” Lucas said. “I think the biggest threat to American elections is that Americans can’t vote too often. Unfortunately that was the situation I ran into this morning.”

“We need to find a way to make sure it works all the time,” Lucas said. 

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