On Monday, Uber lost its license to operate in London, a huge hit to its business.

Uber Technologies Inc. lost its license to operate in London due to unauthorized drivers using the app to pick up customers, according to The Wall Street Journal.

London is one of Uber's most important markets, but the company can still operate while it works through a long appeals process. Regulators pulled the plug on uber when they found out about the unauthorized drivers using the app and picking up customers.

Transport for London, TfL, is London's main transportation regulator and stated that they had found 14,000 instances where unauthorized drivers were swapping their photos with authorized Uber drivers and picking up customers.

Furthermore, TfL stated that all of the unauthorized rides were uninsured and 2 out of the 43 drivers were unlicensed drivers. The data was taken from late 2018 through early 2019.

Uber responded to the accusation by stating that it had been improving its driver identification process. “We have fundamentally changed our business over the last two years and are setting the standard on safety,” said Jamie Heywood, Uber’s regional manager for Europe.

Uber lost its operating license in London on Monday due to 14,000 counts of unauthorized drivers picking up customers.

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