Two months into her pregnancy, Nicole Mone learned from her doctor that the baby was no longer developing normally and her pregnancy would result in a miscarriage.
Asked how she wished to proceed – either with a surgical procedure in the office or with medication – the 35-year-old Mone chose the latter and headed to a Peoria, Arizona Walgreens to pick up her prescription.
But when she arrived, Mone was met with a refusal to fill the order.
When she went to a Walgreens in the city of Peoria to get her prescription, she says a pharmacist refused to serve her on moral grounds - a stance which is within the company's rules.
She told the BBC the staff member was "very short, not compassionate at all".
Mone detailed the experience in a Facebook post, which has since garnered more than 47,000 reactions and thousands of shares and comments.
"I stood at the mercy of this pharmacist explaining my situation in front of my 7-year-old and five customers standing behind, only to be denied because of his ethical beliefs," she wrote on Facebook and Instagram.
"I get it, we all have our beliefs. But what he failed to understand is, this isn't the situation I had hoped for - this isn't something I wanted. This is something I have zero control over. He has no idea what it's like to want nothing more than to carry a child to full term and be unable to do so."
"I left Walgreens in tears, ashamed and feeling humiliated by a man who knows nothing of my struggles but feels it is his right to deny medication prescribed to me by my doctor," she wrote.
Walgreens has a policy which allows a pharmacist to "step away from filling a prescription for which they have a moral objection", BBC News reported, and the employ is then to pass the prescription off to another pharmacist or manager "to meet the patient's needs in a timely manner".
Ms Mone said that did not reflect her experience, however, as the pharmacist "could have just passed me on to the lady that was standing next to him" - which she says did not happen.
Instead, the prescription was transferred to another Walgreens store. Ms Mone picked it up there after seeking her doctor's help to ensure the second pharmacy would give it to her.
Mone said she received an apology from the store manager when she called the following day, but she has not yet heard an apology from Walgreens.